When Vex failed to create a report

When an error message "Failed to create the report" appears by clicking "Create report / Download", try the following actions to solve the problem.

1.Restart Vex
Restart Vex by the Vex controller and create the report again.
[Related article] How to restart Vex

2. Check anti-virus software
If anti-virus software is running in your environment, you may not be able to install or update Vex properly since a particular file is recognized as a malicious file.

Vex may have failed to create the report since files required for creating a report were missing due to the above.
[Related article] Does Vex run in the environment that security software is enabled?

If anti-virus software is running in your environment, check the anti-virus software's log obtained when you install/update Vex.

And when you can recognize that Vex was detected as a virus and it has been quarantined (deleted), try the following steps and see if the problem is solved.

<Steps>
1. Stop the security software

2. Execute the Vex installer (the version you have been using) with administrator privileges.

3. Update
*The damaged files will be replaced with new ones by re-installation.

4. When the update is completed, click the "Create a report / Download" button of the scan report (Word) in a project to check if the problem is resolved.

If your device has no anti-virus software, or if the problem remains unsolved despite completing the above steps, contact us with the following information.

<Information required>
-Vex logs

-The version you have been using

-Specific date and time of the problem occurred

-Details of the problem

-Frequency of occurrence (reproducibility)

-Is your security software running?

-Screenshots that show error screens and error messages.

[Related article]How to acquire Vex logs